HLT21020 - Certificate II in Medical Service First Response

This qualification reflects the role of first medical response workers or volunteers who provide initial care to patients. These people provide basic first aid and emergency responses in the pre-hospital/out of hospital environment.

This program has been designed to equip the student with the necessary knowledge and skills to enable them to carry out basic first aid, encompassing a variety of conditions or injures. Offering a practical/hands on approach to first aid to improve patient outcomes.

This program is delivered to existing workers who demonstrate extensive industry experience and knowledge in the industry. Existing workers seeking delivery under this program would hold roles such as emergency response team member, supervisors, labourers, tradespersons and health and safety officers within the industry areas. 

Individuals completing this program are generally required by their workplace to undertake formalisation of their knowledge and skills as a workplace role requirement; or are required to continue to update or meet legislated or regulated industry requirements and sites standards as set by industry and their employer.

The existing workers undertaking this qualification will be able to demonstrate competency through a combination of training and recognition of prior learning.

The Certificate II Medical Service First Response – Existing Workers program is delivered in a practical context on site with extensive demonstration of knowledge and skills required to meet competency of the units outlined in this Training and Assessment Strategy.

Qualification Structure 

HLT21020 - Certificate II in Medical Service First Response

Units included as part of this qualification.

• HLTAID011 - Provide First Aid
• HLTWHS005 - Conduct manual tasks safely
• HLTWHS002 - Follow safe work practices for direct client care
• HLTINF006 - Apply basic principles and practices of infection prevention and control
• BSBMED301 - Interpret and apply medical terminology appropriately
• HLTAAP001 - Recognise healthy body systems
• CHCDIV001 - Work with diverse people
• HLTWHS006 - Manage personal stressors in the work environment
• HLTOUT010 - Communicate in complex situations to support health care

Qualification Delivery

This qualification is delivered/assessed at our Laverton North Training Centre or it can be delivered/assessed in your workplace for onsite group bookings.

Entry Requirements

An individual undertaking this qualification with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

• Satisfactorily complete a language, numeracy and literacy assessment prior to or on course commencement to assess capacity to meet the LLN requirements of this course
• Personal safety equipment as stipulated by the workplace environment

Online study options:  The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.

Qualification Duration

Expected minimum duration (months): 2

Expected maximum duration (months) : 6

As the participant cohort for this program are existing workers who have extensive experience in the industry sector, 300 hours, delivered over a six-month period, has been determined an appropriate time to deliver this Qualification to this existing participant cohort. However, should a new or inexperienced student express an interest in undertaking the HLT21020 Certificate II in Medical Service First Response, additional time, mentoring, and support may be necessary to ensure successful completion and competency. 

Assessment Requirements

Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

Learning Rights, Responsibilities and Support, including Complaints

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.

Assessment Activities

HLTAID011 Provide First Aid

Performance tasks and practical scenarios:

• Perform CPR on an adult (incl. the use of an AED and placing a casualty into the recovery position)
• Complete a first aid incident report form based on the simulated first aid scenario
• Perform CPR on an infant
• Manage a casualty with anaphylaxis
• Manage a casualty with asthma
• Manage a choking casualty
• Manage a casualty with non-life-threatening bleeding and shock, requiring minor wound cleaning
• Manage a casualty with a nosebleed
• Manage a casualty with a fracture and dislocation
• Manage a casualty with a sprain and strain
• Manage a casualty with envenomation (snake/ funnel-web spider bite)

Theory assessment: A written assessment consisting of multiple-choice questions. 

WHS Cluster 1

Practical assessment

• Simulated Scenario – Follow Safe Work Practices - Fire Evacuation
• Simulated Scenario – Manage Exposure to Body Fluids
• Simulated Scenario – Manage Exposure to a Sharp, Blood and a Needlestick Injury
• Performance Task – Safe Work Practices for Infection Control
• Performance Task – Horizontal movement
• Performance Task – High-to-Low Manual Movement
• Performance Task – Low-to-High Manual Movement

Documentation

• Risk Assessment
• Incident Report
• Description of Manual Handling Tasks

Theory assessment: A written assessment consisting of short-answer and multiple-choice questions. 

Clinical Cluster 2

Practical Assessment

• Simulated Scenario - Name Body Systems, Organs and Functions
• Simulated Scenario – Communicate Information
• Simulated Scenario – Patient Handover

Documentation

• Body Systems, Organs/ Components Form 
• Body System Functions & Common Conditions/ Diseases Form 
• Interrelationships Between Body Systems Form 
• Complete two (2) Case Studies
• Patient Handover Report

Theory assessment: A written assessment consisting of short-answer and multiple-choice questions. 

Communication Cluster 3

Practical assessment

• Develop personal Stress Management Plan
• Manage two (2) Workplace Stress Situations:
• Colleague Work Performance
• Upset Family Member
• Evaluate Personal Stress Management Plan
• Respect and Recognise the Needs of People from Diverse Social and Cultural Backgrounds in three (3) Different Situations
• Performance Task - Deliver an Informal Information Session to New Staff Reflecting on Your Own Perspectives of Diversity
• Simulated Scenario - Communicate In four (4) Complex Situations
  1. Aggressive Patient
  2. Patient with Disabilities
  3. Mental Health Concern
  4. Upset Family Member

Documentation

• Personalised Stress Management Plan  
• Stress Management Evaluation form
• Incident Report Form

Theory assessment: A written assessment consisting of short-answer and multiple-choice questions. 

Additional Questions You May Have

What is RPL?

Recognition of Prior Learning (RPL) is the formal acknowledgement of a person’s current skills and knowledge, no matter how, when or where the learning occurred. The recognition gained may considerably reduce the study time needed to get a qualification.

Download our RPL Information Kit

What is Credit Transfer?

Credit transfer is a process which provides a person with agreed and consistent credit outcomes for components of a Nationally Recognised qualification, based on identified equivalence in content and learning outcomes between matched qualifications. A person may be seeking a credit transfer where the qualification held has been superseded and is no longer current or is very similar to another course they need or wish to attend or they are part way through one qualification and wish to transfer to another similar one. 

A person who has a Nationally Recognised certificate or statement of attainment for a course, either issued by another institution (RTO), or with Allens Training Pty Ltd (RTO 90909), may apply for credit transfer of their unit/s of competency to another. To be approved for credit transfer, evidence of completion must be provided, by way of an authentic or certified copy of the relevant certificate or statement of attainment. You must provide satisfactory evidence that the statement of attainment or qualification is authentic, is yours and that it has been issued by an Australian RTO.

Download our Credit Transfer Application Form

Mentoring and Support

You will receive dedicated mentoring and support from our experienced trainers for each unit. This support is designed to guide you through your studies and help you apply what you've learned in real-world situations. Your learning journey includes both non-supervised and supervised components. Non-supervised learning allows you to explore relevant Codes of Practice, legislation, and industry knowledge at your own pace. You’ll also engage in practical activities tailored to deepen your understanding and industry familiarity.

Student Support is also available via your Student Dashboard. 

If you have queries regarding your course work you can submit a Student Support Request. Your request will be lodged and followed through by our team.

 
Provider of Training and Assessment

This qualification is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909 by Emergency Medical Response