HLT21020 Certificate II in Medical Service First Response

This qualification reflects the role of first medical response workers or volunteers who provide initial care to patients in outdoor, recreational, and remote environments. These individuals offer basic first aid and emergency responses in pre-hospital/out-of-hospital settings, often in challenging or isolated locations.

This program has been specifically designed to equip students with the necessary knowledge and skills to deliver basic first aid in outdoor and recreational scenarios, encompassing a wide range of conditions and injuries. Through a practical, hands-on approach, students will learn how to improve patient outcomes in environments where traditional medical support may not be immediately available.

The program is tailored for individuals with backgrounds in activities such as scouting, sports training, remote adventure guiding, and wilderness first response. These existing workers bring extensive experience and knowledge in managing emergencies in dynamic outdoor settings. Participants typically hold roles such as outdoor leaders, sports trainers, remote first responders, and community volunteers.

Students undertaking this qualification are often required by their organisations or volunteer groups to formalise their knowledge and skills as part of their role. In many cases, this is necessary to meet legislated or regulated industry requirements, or to ensure continued safety and compliance in their outdoor or sporting environment.

Participants will demonstrate competency through a combination of training and recognition of prior learning, applying their existing experience to meet the requirements of this qualification. The program is delivered with a strong emphasis on practical application, ensuring students can confidently respond to medical emergencies in the field.

The existing workers undertaking this qualification will be able to demonstrate competency through a combination of training and recognition of prior learning.

The Certificate II Medical Service First Response (Recreational and Outdoor) – Existing Workers program is delivered in a practical context on site with extensive demonstration of knowledge and skills required to meet competency of the units outlined in this Training and Assessment Strategy.

Qualification Structure 

HLT21020 - Certificate II in Medical Service First Response (Recreational and Outdoor)

Units included as part of this qualification.

• HLTAID011 - Provide First Aid
• HLTAID013 - Provide First Aid in remote or isolated site
• HLTAID014 - Provide Advanced First Aid
• HLTAID015 - Provide advanced resuscitation and oxygen therapy
• CHCDIV001 - Work with diverse people
• HLTINF006 - Apply basic principles and practices of infection prevention and control
• HLTWHS002 - Follow safe work practices for direct client care
• HLTWHS006 - Manage personal stressors in the work environment
• PUAEME008 - Provide pain management

Qualification Delivery

This qualification is delivered/assessed at our Laverton North Training Centre or it can be delivered/assessed in your workplace for onsite group bookings.

Entry Requirements

An individual undertaking this qualification with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

• Satisfactorily complete a language, numeracy and literacy assessment prior to or on course commencement to assess capacity to meet the LLN requirements of this course
• Personal safety equipment as stipulated by the workplace environment

Online study options:  The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.

Qualification Duration

Expected minimum duration (months): 2

Expected maximum duration (months) : 6

As the participant cohort for this program are existing workers who have extensive experience in the industry sector, 300 hours, delivered over a six-month period, has been determined an appropriate time to deliver this Qualification to this existing participant cohort. However, should a new or inexperienced student express an interest in undertaking the HLT21020 Certificate II in Medical Service First Response, additional time, mentoring, and support may be necessary to ensure successful completion and competency. 

Assessment Requirements

Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

Learning Rights, Responsibilities and Support, including Complaints

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.

Assessment Activities

HLTAID011 Provide First Aid

HLTAID013 Provide First Aid in remote or isolated site

HLTAID014 Provide Advanced First Aid

HLTAID015 Provide advanced resuscitation and oxygen therapy

Performance tasks and practical scenarios:

• Performance Task – Adult CPR (incl. 2 mins of uninterrupted single rescuer CPR, 2 mins bag-valve-mask and 2 mins compression two-rescuer CPR, defibrillation, selecting and inserting appropriate airway adjunct, managing oxygen equipment appropriately and managing an unconscious breathing casualty)
• Performance Task – Infant CPR
• Performance Task – Anaphylaxis
• Performance Task – Asthma
• Performance Task – Choking
• Performance Task – Non-life-threatening-bleeding, minor wound cleaning & shock
• Performance Task – Nosebleed
• Performance Task – Fractures & dislocations
• Performance Task – Sprains and strains
• Performance Task – Envenomation (snake/ funnel-web spider bite)
• Performance Task – Hyperthermia
• Complete a first aid incident report form based on the simulated first aid scenario
• Simulated first aid scenario – first aid response in a remote site (incl. Basic triage for a multiple casualty incident (hypothermia, life-threatening bleeding (using tourniquets and haemostatic dressings), and head, neck and spinal injuries)
• Performance Tasks – Manage life-threatening bleeding and provide oxygen
• Complete a first aid incident report based on Performance Task - Manage life-threatening bleeding and provide oxygen
• Performance task – Maintain resuscitation equipment

Theory assessment: A written assessment consisting of multiple-choice and short-answer questions. 

CHCDIV001 Work with diverse people

Performance tasks and practical scenarios:

• Respect and recognise the needs of people from diverse social and cultural backgrounds in three (3) different situations
• Select and use appropriate verbal and non-verbal communication 
• Recognise situations where misunderstandings may arise from diversity and formed appropriate responses
• Deliver an informal information session to new staff reflecting on their own perspectives of diversity

Documentation: 

• Complete an Incident Report

Theory assessment: A written assessment consisting of multiple-choice and short-answer questions.

HLTINF006 Apply basic principles and practices of infection prevention and control

Performance tasks and practical scenarios:

• Manage exposure to body fluids
• Manage exposure to a sharp, blood and a needlestick injury
• Document risk and incident to supervisor

Documentation:

• Risk Assessment
• Incident Report

Theory assessment: A written assessment consisting of multiple-choice and short-answer questions.

HLTWHS002 Follow safe work practices for direct client care

Performance tasks and practical scenarios:

• Performance Tasks – Safety Evaluation
• Simulated Scenario – Fire Evacuation

Documentation:

• Risk Assessment
• Emergency Evacuation Incident & Debrief

Theory assessment: A written assessment consisting of multiple-choice and short-answer questions.

HLTWHS006 Manage personal stressors in the work environment

Performance tasks and practical scenarios:

• Manage two (2) workplace stress situations:
  • Colleague work performance
  • Upset family member
• Complete the tasks in line with Federal/State/Territory regulations, codes of practice and work health and safety (WHS/OHS) guidelines and workplace or site procedures.

Documentation: 

• Complete a Personalised Stress Management Plan 
• Complete a Stress Management Evaluation form

Theory assessment: A written assessment consisting of multiple-choice and short-answer questions.

PUAEME008 Provide pain management

Performance tasks and practical scenarios:

• Two (2) pain management and handover to paramedics scenarios (Options include: Aspirin, Paracetamol, Ibuprofen, Methoxyflurane or Entonox)

Documentation: 

• Drug register log
• First aid incident report form

Theory assessment: A written assessment consisting of multiple-choice and short-answer questions. 

Additional Questions You May Have

What is RPL?

Recognition of Prior Learning (RPL) is the formal acknowledgement of a person’s current skills and knowledge, no matter how, when or where the learning occurred. The recognition gained may considerably reduce the study time needed to get a qualification.

Download our RPL Information Kit

What is Credit Transfer?

Credit transfer is a process which provides a person with agreed and consistent credit outcomes for components of a Nationally Recognised qualification, based on identified equivalence in content and learning outcomes between matched qualifications. A person may be seeking a credit transfer where the qualification held has been superseded and is no longer current or is very similar to another course they need or wish to attend or they are part way through one qualification and wish to transfer to another similar one. 

A person who has a Nationally Recognised certificate or statement of attainment for a course, either issued by another institution (RTO), or with Allens Training Pty Ltd (RTO 90909), may apply for credit transfer of their unit/s of competency to another. To be approved for credit transfer, evidence of completion must be provided, by way of an authentic or certified copy of the relevant certificate or statement of attainment. You must provide satisfactory evidence that the statement of attainment or qualification is authentic, is yours and that it has been issued by an Australian RTO.

Download our Credit Transfer Application Form

Mentoring and Support

You will receive dedicated mentoring and support from our experienced trainers for each unit. This support is designed to guide you through your studies and help you apply what you've learned in real-world situations. Your learning journey includes both non-supervised and supervised components. Non-supervised learning allows you to explore relevant Codes of Practice, legislation, and industry knowledge at your own pace. You’ll also engage in practical activities tailored to deepen your understanding and industry familiarity.

Student Support is also available via your Student Dashboard. 

If you have queries regarding your course work you can submit a Student Support Request. Your request will be lodged and followed through by our team.

 
Provider of Training and Assessment

This qualification is delivered and assessed on behalf of Allens Training Pty Ltd RTO 90909 by Emergency Medical Response